Refund Policy
Last updated: October 23, 2026
Xindar is operated by Wenwu Jiang, an individual based in Suzhou, China.
This policy explains cancellations and refunds for Xindar subscriptions and one-off reports. Payments are processed by Creem, our merchant of record, and approved refunds are returned by Creem to your original payment method.
1. Cancelling a subscription
You can cancel at any time in the billing portal, which you can open from your billing page. Your plan stays active until the end of the period you have paid for and then does not renew. We do not give automatic or prorated refunds for the unused part of a billing period when you cancel.
2. Upgrades
When you upgrade, the prorated price difference for the rest of the current billing period is charged immediately and your new limits apply right away. Downgrades are not available online; see our Terms of Service.
3. Failed payments
If a renewal payment fails, your plan stays active until the end of the period you have already paid for, and monitoring then pauses. Creem may retry the charge; once a payment succeeds, monitoring resumes automatically.
4. Refund requests
If you were charged in error, for example a duplicate subscription for the same company account or a billing mistake, contact us and we will refund the incorrect charge. Other refund requests are reviewed case by case. If a subscription is refunded in full, the plan ends immediately: monitoring stops and your limits return to those of an account without a plan. Your existing data stays available read-only. A partial refund does not change your plan. If you have a question about a charge, please contact us before disputing it with your bank so we can resolve it quickly.
5. One-off diagnosis reports
A diagnosis report is generated automatically after payment. If we cannot deliver it, for example because no AI answers could be collected after our automatic retries, we refund the payment in full. Once a report has been delivered, it is generally not refundable. If a report is refunded, its link stops working.
6. How refunds are paid
Approved refunds are returned by Creem to your original payment method. Depending on your bank or card issuer, a refund can take several business days to appear. Creem’s terms also apply to your purchase.
7. Contact
To request a refund or ask about a charge, reach us through the contact section of our homepage and include your account email and the order number from your Creem receipt.